Customer Testimonials
Horrible, selling cars saying they inspected them and they not. Sold car without working horn about had a head on collision if it want for that i would still be riding in a car with an update ls inspection off the lot but the horn didn’t work had to take my tint off that I just paid for, for them not to want to give me $ back for tint bc they lied and said the car had been inspected and it hadn’t. Which makes the sell of the car illegal! Never buy a car from RENALDO HONDA OF ... Read More DealerRater - Feb 26, 2025
Horrible. DON’T RECOMMEND, sold a car that hadn’t been inspected but said it was. Wouldn’t reimburse my money for my tint because they sold a car that hadn’t a current inspection, didn’t notice until I was almost in a head on crash and tried to blow horn and it didn’t work! I recommend going to a buy here pay here before purchasing from RENALDO HONDA OF SHELBY it has been nothing but trouble since I bout the car, If you do check everything because they just sliding them cars through to get that commission.
All the staff I worked with are very kind and made the car buying process so easy!!
Always have a great experience with the service department. The two that work at the service desk are very kind.
They fixed my brakes and detailed my car and they did a great job the inside of my car looks like new.
Very and professional. They provide coffee and a nice waiting area, with a television. Awesome.
Renaldo honda always does right by me. I've bought two cars from them and had both serviced there.
Nice people there..but they need more comfortable chairs in the waiting area. Again Nice people.
Audrey is very pleasant to work with! She scheduled my appointment for me in person, then the service department got me in and out of there pretty quickly. Audrey has always been very kind!
Very professional and personable. Would take vehicle again. Not pushy wanting to fo a bunch of add-ons.
Rebecca did an excellent job getting me into a car today. Even though my credit is not that good She did not give up until I got approved for a vehicle.
They have friendly and very helpful staff. My buying process was very smooth with my sales person Jhery.
She’s always gone above and beyond for me with all of my vehicle needs!!
Fast service with great customer service. They never disappoint me I also appreciate that they don’t push other services on me
All members of the Renaldo team were professional and courteous. Pleasure doing business with this dealership.
They have Great Service they have lots of patience and were very understanding. Thank You.
We received very friendly and wonderful service. Becca was very helpful and attentive to out questions and needs.
I loved my sales person. That is about all I can say about my experience. Literally every other aspect one star. I could never in good faith recommend anyone to this dealership. I waited months to see if my feelings changed. They have not.
Fast, efficient and professional service, kept me informed as I waited for my vehicle. Will always use Renaldo Honda and recommend them
Waiting time was minimum and waiting area very pleasant. Details regarding service explained at checkout.
Friendly staff that was extremely helpful. Set the expectation of wait time. They were finished as expected. Supper service.
Super great and helped us out with buying a new car. Thank you for your service
She is so nice and very helpful! Thank you so much for all your hard work
I first met Rebecca (Becca the Honda Girl) a couple years ago at a different dealership. I was immediately impressed! She was helpful. She answered all my questions. She took me for a test drive, even though I wasn't yet ready to make a purchase. She also followed-up every couple months - the perfect frequency for staying in touch.
When I started looking to purchase a used vehicle, I reached out to Becca because I wanted to work with her. That day, the vehicles on the Renaldo site did not meet my needs. Becca reached out to check in ... Read More DealerRater - Jan 19, 2025
I like getting my car serviced at Renaldo Honda it’s not far from my house and they are pretty accurate with their time.
Everyone I interacted with at the dealership was helpful, courteous and knowledgeable in regards to all questions that I asked.
It was very helpful in finding a car for me they came got me and worked with me so thankful I found them 🙏
They are friendly, kind and most of all they take care of the customers no matter what. Turkey a dealership with heart
Good service. Will continue to use their service. Also, very close to my home. Thank's
Great, efficient service and they went beyond the call of duty. They recognized my key fob battery was getting low and replaced the battery and reset my automatic bright lights. Thank you.
I’m so happy with my Nissan. Rebecca and staff were very friendly and I enjoyed our conversation. They went over and above expectations to put me in a new car. I would recommend them to all who are in the market. Thanks again.
My car is not out of alignment, checking in yall had 3 of 5 cars out of alignment checking out 4 of 5. Then yall suggested 2 more things i needed done. Seems like yall have become a rip off/ up sell joint
Very efficient and professional! Communication is excellent and effective with the customers….always up to par
Never answer their phones, during an appointment I asked for my fog light to be changed, they told me it was fine. When I got home I checked and the fog light was not working as I told them.
Everyone that I have dealt with at the dealership has been very polite and answers all my questions. When I have questions, they explain everything to me. Great service, nice staff and always they always ask me if I need anything else.
Service was great! Kaysaun understands customer service very well. He did all the work, made my appointment, and made everything painless. All I had to do was show up and he took care of the rest.
In all the years I have purchased vehicles working with Greg Boyle was the best Salesman I have ever dealt with at a car dealership. I have been in equipment sales for 30 years and Greg has the personality to win you over. About the dealership I was very impressed of the hometown dealership feel and attitude. The Corporate dealerships make you feel as though you should feel privileged they are willing to sell you a new vehicle. Anyone that I know that's looking for a new vehicle I will highly recommend Greg and the dealership.
Was quick fast in and out with the recall done as promised within the time frame.
Great service regarding State inspection and replacing bad bulbs. Had booked an online appointment and service honored the appointment time.
It was great experience no pressure very kind done what they said very pleased with the vehicle thank you
Rebecca was amazing! She was very knowledgeable, personable, and kind. I would recommend her to anyone. Having went to many dealerships Renaldo has been the best. They definitely made the process of buying my 2025 Honda Civic simple!
Very pleasant employees! They answered all of my questions that I had about the service and on the recall on my vehicle!
Always a pleasure fast and efficient service, they keep you posted while you wait and are always willing to help with questions
Good service, it took longer than expected. I did t thi man oil change would take so long. Prices have risen more than expected.
Fast and efficient. Staff was extremely friendly and helpful. Waiting room was clean and comfortable.
Very good experience! The reception was very warm and friendly and the service was top notch!
Wonderful experience. It was fast and delightful. I was in and out in no time. They even wished me a merry Christmas
Changed something in my fuel tank and my car still smells like gas 2 weeks later
Friendly staff and in general good attention and service. I'm usually satisfied, but this time I was expecting the repair of the steering of my leased 202 HR-V Sport as informed in the recall letter, replacing the probably damaged worm gear and its spring, but I was told that they just packed the steering gear with grease. How can that be a real solution when as new the grease did not keep the steering working properly? And having been operated with defective software and excessive friction for one and a half year, it's highly probably that the gears have ... Read More DealerRater - Dec 13, 2024
Our appointment was for 1pm and our car was given to the mechanic at 1:5 the repair took 45 minutes we waited in a customer lounge and had a tv to watch and free snacks and coffee or water the waiting area was very clean at when the repair was done the customer service representative explained the problem that was repaired and that there was no change for the repair
Always take my CRV to Honda to be serviced. Never have to wait long. Great service.
Easy to deal with and kept me informed on what was going on and appreciated suggestions for what needed to be done.
The entires staff at Renaldo are very nice, professional and courteous. Much appreciated. Thanks for all you do.
She was very pleasant and kept me well informed about the service being done on my car.
Service was a very smooth and pleasant experience. Customer service was great and would recommend it
She was very helpful and answered any questions I had. Keep it simple and sweet.
Great experience except for the tv was playing Fox News, I don’t want to hear politics as I wait on my car to be ready. I had a book to read but still had to hear the tv. Not sure if I will go back.
Audrey was very helpful and friendly. Our vehicle was taken care of quickly and problem was fixed. We were notified when it was ready, I didn’t have to call them.
Only looking for something wrong with the intention of making additional money. As always with customers.
Professional, great and friendly service!! Kept me updated and informed of the oil change and tire rotation work for my Honda Civic. I was even loaned a car due to miscommunication about the recall work being done on the fuel pump. Wonderful people!
She was nice to me. She explained everything how the warranty worked. Merry Christmas to everyone.
The dealership is conveniently located. The staff are knowledgeable, courteous, friendly, efficient, provide some of the information needed to make decisions, etc.
Everyone was courteous and professional. Excellent in every way. i would recommend them to everyone.
I love this dealership everyone is so friendly and helpful. When I purchased my vehicle in August it was a breeze Greg was awesome when I went to get my oil change and tire rotation Audrey was awesome as well extremely friendly and helpful. I highly recommend this dealership if you’re looking for a vehicle
I’m not sure who Steven Schreiber is. I dealt primarily with Darian Harris, salesman, and would definitely give him 5/5 rating.
Staff was helpful and took care of my car needs. Happy Thanksgiving to all at Honda dealership.
Excellent experience! Knowledgeable and listened to what was important to me in purchasing a car.
Becca was very hardworking and determined. She ensured that I left with the car of my wishes !! Thank you Becca !!
Rebecca was helpful and determined! A very hard working lady, she’ll be going places! She helped us every step of the way and did not give up.
Very helpful in finding me the perfect car and making it very easy to purchase.
Making the appointment was easy and pleasant. On arrival, the service provider was prompt and friendly. The estimated time for the repair was accurate and the service provider was helpful.
Very helpful and responsive and got me the car I wanted in just one day!
Everything went well, better than expected. I was surprised it didn’t take an hour..
They were very friendly and made sure I was happy with the work that was done
Best salesman I’ve ever had! Greg Boyle at Renaldo Honda in Shelby, NC thank you for being friendly, not pushy, and wanting to make me happy. Thank you for the personable experience. I’m a Honda gal and highly recommend you to all my friends and family. ❤️ Yall he even set my radio stations for me and called me days later to see if I needed anything! 😃 Top notch customer service means a great deal to me and YOU shine with it!
Professional service with a smile….always do a great job always dependable and trustworthy Love the service
I had lost any hope in several dealerships in Gaston County but decided to give this Honda dealer in Shelby a chance. Also salesperson Greg Boyle worked with me with the process of answering questions and the purchase of my vehicle.
Very friendly service. Yes sir no sir . Great person : he walked me to my car.
Jhery is awesome and works well with customers. Really appreciate him. He is a 10!! I am not sure I met Steven Schreiber. Renaldo is local & I appreciate that.
My appointment was 9:30 a.m, I was there on time very prompt got my recall done on the fuel pump and what I carried my vehicle for very courteous very nice waiting area. Was very pleased
He was very professional and courteous. Also, explained everything about the process of services and addressed any questions I had.
Good and prompt, however they don’t respond nor return phone calls for a follow up
My service appointment was excellent. Would recommend to new customers if asked. Recall item was taken care of correctly!
Very pleased with the service. Staff were professional as always. They reviewed the services with me that were completed. GREAT all around service!!
Best experience I have ever had when buying a car. Will definitely buy here again.
I have always been treated with courtesy and respect when I come in to have my car serviced.
Honda has always been a great place to deal with but the service department can’t keep good help at service desk. They always change and the help doesn’t know what is going on. Recalls aren’t getting done either. So I wonder if I’m safe.
I have been using Renaldo Honda to service my Civic since purchasing from them in April 2021. The staff is friendly and the work is always top notch. I usually wait for my service and they get me in right away and finish the job in a timely manner. No other place I'd rather use for all of my Honda needs.
Great dealership work with. They agree to knock off all the markup and was able to buy the car at msrp. Rebecca was very helpful with the process. Would definitely buy from them again.
Becca is the best and the entire staff made it such an amazing experience. I have never bought a car before where I felt so at ease. Becca is such a wonderful person who followed up with me after months of being undecided. I am so glad I was able to do business with Renaldo Honda. If you are in the market for a Honda, you have to go see them!! You will not be disappointed!!!
Was great all ok ok ok ok ok ok ok ok ok ok ok ok
Renaldo Honda wants to do the best things in order to be kn I wn as a great company.
The honda dealership was recommended they were helpfull in picking car and answe’re all my questions
Excellent customer service Jerry was very helpful and knowledgeable about everything.I would give Jerry and the dealership a 10+
The service staff was professional and courteous. While my battery issue was not resolved, the staff did what they could and explained the issue.
Very helpful from the get go was ready to help me before I even got there knew me and my situation personally Greg did a good job 👍 and followed up with me aftr the sale great bunch of guys there too thank you all .
I enjoyed my experience with Renaldo Honda very much. Steve worked very hard to get me a great deal, but he offered me a 100,000 mile warranty on my used car that the business manager said he did not know existed. Greg did a great job and we are enjoying our van very much.
Great Experience in purchasing a new car. The process of buying a car went great and smooth.
Friendly and knowledgeable staff and always great and prompt work from the service department guys.
We have bought several cars and been to several service appointments very satisfied with the dealership and the service department. Very polite and professional.